Participate
Three ways to take part. Everyone starts as a member.
Membership is a short application that we read ourselves. Seats in a Room are applied for separately, one Room at a time.
Community member
Where everyone starts, and where most of the value is.
- Recaps and takeaways from every Room, including the ones you weren't in.
- Prep material and discussion before each Room runs.
- Early access to seats when applications open.
- A peer group of people who take the work seriously.
- Whatever we build next. Mock interviews, playbook teardowns, hot seats and portfolio reviews are on the list.
Room participant
Five seats a Room. You apply for the topics that fit you.
We read each application against the scenario, so every Room has a good mix of experience.
- Three or more years in CS, or a founder who manages customers. Earlier in your career with a real point of view? Apply anyway.
- Applications open two weeks before a Room and close a week before.
- Everyone hears back, yes or no.
- A short input form once your seat is confirmed, and the brief 48 hours before.
Room moderator
Owns an area of CS and runs the Rooms in it.
You don't need to be the expert. You need to be ready to own the topic, learn it in depth and bring people together around it.
- Pick an area of Customer Success to own.
- Design the scenarios from real accounts.
- Run one Room a quarter in your area.
- Learn alongside the other navigators, with a call every quarter.
- Propose your Room, and we review it within a week and date it at least thirty days out.
What it asks of you
A few minutes to start.
The application takes about three minutes. We review each one so the community stays a good fit for everyone in it.
After that, join in when a topic is relevant to you. Apply for the Rooms you care about and bring your own experience with you.
Come when it's useful to you. There's no attendance requirement.
Is this for you
Who it works for.
It works best if you have three or more years of hands-on Customer Success, or you're a founder managing customers yourself. Earlier in your career with a real point of view? Apply anyway.
It isn't for lurkers, or for anyone who's here to sell something without adding any value first.
Every application is read by a person, and everyone gets an answer.
Want in? Tell us three things.
What you do in CS and how long you've been doing it. Why you want to join. What you're working on right now. That's all we need to get started.
Apply to join