A CS community that actually talk mistakes.
CS Pulse is a community for Customer Success people. We meet in groups of six to work through real customer problems, live, on a call. Everyone speaks.
The lineup for Oct - Dec 2026 Rooms will be announced shortly. See the schedule
How it works
Three simple steps.
1. Apply for a Room
- Pick a topic you are working on
- Answer three short questions
- We read every application
- Five people get a seat
2. Work the problem, live
- 60 to 90 minutes on a call
- The navigator shares a real mistake first
- Together you work through one real scenario
- Everyone shares how they would handle it
3. Take something back
- Everyone names one thing to try next week
- Notes go to every member a week later
Something that came up in a Room
A CS leader in the Room called that one the most useful number on the page. It shows you exactly where the renewal could break, and who to build a relationship with next.
That's the sort of answer we started the Rooms for.
How this started
“This exact thing happened to us.”
CS Pulse began as a newsletter about real lessons from Customer Success. Readers kept replying with the same line: this exact thing happened to us.
So we started bringing a few of those readers together on a call, to work through the situations with people who had lived them.
That's what the Rooms became. Small rooms where CSMs fix real mistakes.
Also, the newsletter
One CS lesson at a time.
The newsletter came first, and a lot of Rooms still start with a reader's reply.
Join once, then apply when a Room fits.
Members get the notes from every Room and hear about new seats first. The application takes about three minutes, and we read every one.
Join the community