About
Built by practitioners, for practitioners.
CS Pulse is a community of Customer Success people who learn from each other's real accounts. The Rooms are run by Pulse Navigators, each owning an area of CS.
How it started
It started with a newsletter.
CS Pulse began as a newsletter about real lessons from Customer Success. Readers kept replying with their own versions of the same story, so we started bringing people together to work through them.
Today the community is shaped by its navigators and members. Every Room is built from someone's real work, and every member gets the notes.
CS Pulse was founded by Anirudh Kumar, who has spent eight years building and running communities, including leading the Delhi region of Toastmasters International past five hundred members.
Small groups where everyone talks. It's the format that has worked every time, so it's how every Room runs.
Get in touch
Say hello.
- Want to run a Room, or just ask something? support@cspulse.com
- Want to join the community? Apply here. It takes about three minutes.
- Want a seat in a Room? See the schedule. Members hear first when seats open.